FAQs


What are the steps to receive a 3D interactive, custom digital orthopedic model for my client?

It’s quick and easy.

1

Select

Select the appropriate package for your case and register on our website.

2

Receive

Receive an OrthoClick® email link for simple instructions.

3

Upload

Upload your client’s MRI scan and radiology report to our secure file system or send us a copy by mail.


What system requirements do I need on my computer?

OrthoClick® 3D interactive models can be operated on a PC or Mac desktop or laptop computer. The minimum system requirements are as follows:

  • OS: Windows XP+, Mac OS X 10.7+
  • Graphics card: DirectX version 9 (or higher) (shader model 2.0) capabilities; generally everything made since 2004
  • Memory requirements: 1 gigabyte of RAM

Generally speaking, systems with higher graphics card memory and system memory will experience better performance.

Please contact us with any questions about your system. We are glad to help.


How secure is the information I submit?

OrthoClick® takes patient and client confidentiality very serious. We use state-of-the-art encryption services.  Access to all available personal information, imaging data and custom models are password protected and encrypted using either Secure Socket Layer (SSL) or Transport Layer Security (TSL) encryption protocols and up to AES 256-bit encryption. Client images and data submitted to OrthoClick® are destroyed following the completion of the process.


Will the spine or  joint models accurately reflect my client’s MRI scan?

Yes. We have spent years developing orthopedic models based on surgical, cadaver and microscopic anatomy that correlate with the results of a MRI scan. Our experienced team led by spine and orthopedic physicians carefully scrutinizes each image and closely supervises the model development. When completed, the finished product will be delivered with a signed, notarized affidavit certifying the accuracy of your client’s spine or joint model.


Can you design models of my client’s spine or joint before and after an accident or surgery?

Yes. Legal and medical experts find comparison models very helpful in explaining changes in the spine or joint conditions due to accidents, surgery or the passage of time. In order to construct different models for the same client, we will need any available pre-accident and post-accident MRI scans.


Do you guarantee your work?

Absolutely. OrthoClick® will work with you until you are completely satisfied with the finished product. Our experience developing spine and joint models based on surgical, cadaver and microscopic anatomy will be reflected in the final interactive models. To maintain our high standards of anatomical accuracy, we depend on the quality of the MRI scan submitted for review. Please see our Terms and Conditions for more details.


Do you provide interactive models for other industries?

No. We intentionally limit our work to the spine and joints. We understand this area very well and have spent years working on our models to produce accurate and quality representations of a patient’s MRI scan.


Can you construct an OrthoClick® interactive model that would reflect future changes in my client’s spine or joint, 20 years in the future?

Yes, we can do this with our FutureSpine® and FutureJoint® models. Here is how it works:

  • OrthoClick® uses a client’s post-accident or post-surgical MRI scan to complete a 3D interactive model. If a post-op MRI scan has not been performed, post-op x-rays will suffice in this specific case.
  • Then, based on expected rates of disc or joint deterioration noted in the literature, principles of spine and joint biomechanics, and client demographics we construct the FutureSpine® and FutureJoint® models.
  • We include “Best” and “Worst” case scenarios in our 20 year projection.
  • The visual picture given by the FutureSpine® and FutureJoint® model is crucial when future medical care is being negotiated for post-traumatic degenerative changes, adjacent segment syndrome or post surgical changes.

What payments do you accept?

We accept Visa, Mastercard, AMEX, JCB, Discover and Diners Club through our secure payment portal on our website. We also can take your payment information by telephone.

Checks or money orders can be sent to:

OrthoClick®, LLC
1411 E. Primrose, Suite C
Springfield, MO 65804


What is a free case review?

Our medical staff will evaluate your case to determine if an OrthoClick® 3D interactive model can help in the overall strategy of your case. We can review your client’s MRI scan via our encrypted website portal and discuss the benefits of our Post-Injury Package, Comparison Package or our FutureSpine® or FutureJoint®  model. We also can review our findings with your legal and medical experts.


What imaging studies can be used to develop the interactive models?

For the most accurate model, Magnetic Resonance Imaging (MRI) scans work best. These studies show the details of the intervertebral discs, nerve roots, epidural space, scar tissue, cysts, tumors and many post-surgical conditions. Please include the radiology report when you send the MRI images.

Computerized Tomography (CT) scans also work, but they do not show the soft tissue or intervertebral disc details as well as an MRI scan. X-rays show bone anatomy and spaces between the vertebra but very little additional detail. Bone scans and ultrasounds will not provide the detail required for an accurate model.


What if I need the interactive model much faster than your normal 30 to 45 days? Can I receive the finished product any faster?

We will try to meet your timeline demand when possible. Please call to discuss your specific needs and the complexity of the MRI findings. A rush order is available for a 20% surcharge.